Cancelling & refunds

Plans change. Every booking page has a “Can’t make it? Cancel this booking” link.

Before the deadline

Each class has a cancellation window (typically 24 hours before the session starts — your confirmation page shows the exact deadline). Cancel before it and:

• Card payments are refunded in full, automatically — no one to ask.
• Bookings paid with a class-pack credit get the credit returned to your balance.

Refunds are issued immediately on our side; your bank usually posts them within 5–10 business days.

After the deadline

Self-service closes, but your instructor can still cancel and refund you from their side — message them through your portal or reply to any email from them. It’s their call at that point.

If the instructor cancels the session

You’re refunded in full automatically and notified by email. Nothing to do.